Frequently Asked Questions (FAQs)
At Kids-Picks, we want to make shopping for your little ones as easy and stress-free as possible! Here are answers to some of our most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out—we’re always happy to help!
📧 Email: support@kids-picks.uk
📞 Call or Text: +44 7441423680
Orders & Payments
How can I place an order?
Shopping at Kids-Picks is easy! Simply browse our collections, select your favorite items, add them to your cart, and proceed to checkout. Follow the prompts to enter your payment and shipping details, and that’s it—your order is placed!
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Google Pay, Apple Pay, and Klarna (if applicable). Your transactions are 100% secure!
Can I change or cancel my order after placing it?
We can only cancel or modify an order if it has not been processed yet. Please contact us before 11:59 PM EST on the day of purchase for any changes. Once your order is packed or shipped, we won’t be able to cancel it.
Shipping & Delivery
How long does delivery take?
Our current estimated delivery times are:
📌 United Kingdom: 7-15 business days
While we work to get your order to you as quickly as possible, some delays may occur due to shipping conditions beyond our control.
How much does shipping cost?
We offer affordable flat-rate shipping:
📌 United Kingdom: £2.95
Do you offer tracking for orders?
Yes! Once your order is shipped, you will receive a tracking number via email, so you can follow your package every step of the way.
What if my order is lost or delayed?
If your order has not arrived within 60 days from the shipping date, we will offer you a full refund or replacement. Please contact us at support@kids-picks.uk for assistance.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy! If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange—as long as the item is unused, in its original packaging, and meets our return criteria.
What if I receive a damaged or defective item?
No worries! If you receive a damaged or defective item, please contact us within 2 days of receipt at support@kids-picks.uk with a photo or short video of the issue, and we’ll send you a replacement free of charge—no need to return the damaged product!
Who covers return shipping costs?
Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect. If we’ve made a mistake with your order, we’ll cover the return shipping!
Products & Availability
Do you restock sold-out items?
Yes! We try our best to restock popular products as quickly as possible. If an item is sold out, you can sign up for restock notifications or check back later.
How do I know if a product is safe for my child?
At Kids-Picks, safety is our priority! Every product we offer is carefully tested and meets safety regulations to ensure they are safe for little ones.
Can I get product recommendations?
Of course! If you’re looking for the perfect gift or product for your child, feel free to reach out to us, and we’ll be happy to help you find the best pick!
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your favorite products, and check out faster in the future!
How do I contact customer service?
Our friendly support team is always happy to help!
📧 Email us at: support@kids-picks.uk
📞 Call or Text: +44 7451267095
What are your customer service hours?
We do our best to respond as quickly as possible! Our support team operates Monday to Friday, and we aim to reply within 24-48 hours.
Have More Questions?
Didn’t find what you were looking for? No problem! Contact us anytime, and we’ll be happy to assist you.
📧 Email: support@kids-picks.uk
📞 Call or Text: +44 7451267095
Thanks for choosing Kids-Picks—we’re here to make shopping for your little ones easy, fun, and stress-free!